Delta Airlines Medical Device Policy: Complete 2025 Guide

Delta Air Lines is one of the world's largest carriers, serving over 200 million passengers annually across 300+ destinations. For medical device travelers, understanding Delta's specific policies ensures smooth travel experiences. This comprehensive guide covers everything you need to know about flying Delta with medical devices.

Delta's Commitment to Accessible Travel

Accessibility Services Overview

Delta's Customer Commitment:

• "No passenger will be refused transportation based solely on disability"
• Dedicated Disability Services team available 24/7
• Free wheelchair assistance and special services
• Compliance with Air Carrier Access Act (ACAA) and international accessibility regulations

Contact Delta Disability Services:

• Phone: 404-209-3434 (U.S. & International)
• TTY: 711 (Relay service)
• Online: delta.com/accessible-travel
• Hours: 24/7/365
• Email: disabilityaccess@delta.com

Pre-Booking Assistance:

• Request special services when booking or up to 48 hours before flight
• Not legally required for most accommodations, but recommended
• Helps ensure proper equipment and staff availability
• Faster boarding and deplaning process

Medical Device Carry-On Exemptions

What Doesn't Count Toward Baggage Limits

Delta Policy - Medical Devices Exempt from Carry-On Limits:

Under FAA regulations and Delta policy, the following medical devices do NOT count toward your 1 carry-on + 1 personal item limit:

✅ CPAP and BiPAP machines (in addition to regular carry-on) ✅ Portable oxygen concentrators (POCs) - FAA-approved models only ✅ Nebulizers and respiratory devices ✅ Insulin pumps and diabetes management devices ✅ Mobility aids (canes, walkers, crutches) ✅ Prosthetic devices and assistive equipment ✅ Medical supply bags (reasonable size containing supplies needed during flight)

Example: You can bring:

• 1 carry-on roller bag
• 1 personal item (purse/backpack)
• 1 CPAP machine
• 1 medical supply bag with diabetes supplies = 4 items total (perfectly allowed)

Delta's Position: "Assistive devices, including medical devices, do not count toward your carry-on baggage allowance. You may bring these items in addition to your standard baggage."

Documenting Medical Necessity

What Delta May Request:

• Prescription or doctor's note for medical device
• Manufacturer documentation for batteries (watt-hour rating)
• FAA approval letter for oxygen concentrators
• Medication prescriptions for liquid medications

Recommended Documentation (Even If Not Required):

• Doctor's letter on official letterhead describing medical necessity
• Prescription labels on all medications
• Device user manual (especially for complex devices)
• Battery specifications (for devices with lithium batteries)

Wheelchair and Mobility Device Policies

Types of Wheelchairs Delta Accommodates

1. Manual Wheelchairs

• All manual wheelchairs accepted
• Can usually be gate-checked (stored in aircraft hold)
• Some narrow manual wheelchairs may fit in cabin closet (ask gate agent)
• No advance notice required (but recommended)

2. Power Wheelchairs - Non-Spillable Batteries

• Gel cell, absorbed glass mat (AGM), or dry cell batteries
• Most common in modern power wheelchairs
• Battery must be disconnected and terminals insulated
• Label wheelchair with "non-spillable battery" (helpful for ground crew)

3. Power Wheelchairs - Spillable Wet Cell Batteries

• Traditional lead-acid batteries (can spill if tipped)
• Battery must be disconnected and terminals insulated
• Wheelchair must be loaded, stored, and unloaded upright
• If wheelchair cannot be secured upright, battery must be removed and packaged

4. Lithium-Ion Battery Wheelchairs

• Under 300 watt-hours (Wh): Generally accepted with advance notice
• Over 300 Wh: Requires Delta Cargo Department approval (not standard passenger service)
• Battery may need to be removed and carried in cabin
• Contact Delta at least 48 hours in advance for lithium battery wheelchairs

Advance Notification Requirements

When Advance Notice Is REQUIRED (48 hours):

• Wheelchairs with lithium-ion batteries over 100Wh
• Wheelchairs requiring special handling (unusual size/weight)
• Battery-powered wheelchairs on regional aircraft (CRJ, ERJ)
• International flights to countries with specific regulations

When Advance Notice Is RECOMMENDED (but not required):

• All power wheelchairs (ensures proper ground crew preparation)
• Connecting flights (coordinate wheelchair transfer between flights)
• Travel requiring aisle chair (for boarding narrow-body aircraft)

How to Provide Advance Notice:

1. Call Delta Disability Services: 404-209-3434
2. Provide wheelchair specifications:
   • Type (manual, power)
   • Weight and dimensions
   • Battery type and watt-hour rating
   • Special handling instructions
3. Receive confirmation number for special assistance request

Wheelchair Handling & Damage Prevention

Delta's Wheelchair Handling Procedures:

• Trained ground crew in wheelchair battery disconnect
• Specialized equipment for safe wheelchair transport
• Priority tag system for wheelchairs (distinctive yellow tags)
• Tracking system to monitor wheelchair location

Passenger Steps to Prevent Damage:

Before Flight: ✅ Take photos of wheelchair from all angles (document condition) ✅ Remove or secure loose parts (cushions, trays, joysticks) ✅ Create laminated handling instruction card (attach to wheelchair) ✅ Label wheelchair with contact information ✅ Arrive 2 hours early domestic, 3 hours international (allow time for battery inspection)

At Gate: ✅ Provide handling instructions to gate agent ✅ Request to observe wheelchair loading (if possible) ✅ Remove cushion and joystick (bring in cabin) ✅ Take photo with date/time stamp before handing over

Upon Arrival: ✅ Inspect wheelchair BEFORE leaving gate area ✅ Test all functions (power, controls, seating adjustments) ✅ Report damage immediately to gate agent ✅ Request Property Irregularity Report (PIR) ✅ Photograph damage with airline signage visible

If Wheelchair Is Damaged:

Immediate Actions:

1. DO NOT leave airport
2. Report to Delta agent at gate or baggage claim
3. Request written damage report
4. Get names of Delta employees assisting you
5. Request loaner wheelchair if yours is unusable
6. Contact Delta Disability Services: 404-209-3434

Delta's Liability:

• Full repair or replacement cost (domestic flights - no cap under ACAA)
• Rental wheelchair reimbursement during repairs
• May require multiple repair estimates
• Keep all receipts for reimbursement

Filing Claim:

• Online: delta.com/baggage/report-baggage-issue
• Phone: 1-800-325-8224
• Submit within 24 hours of discovery
• Include photos, repair estimates, PIR

Portable Oxygen Concentrator (POC) Policy

FAA-Approved POC Requirements

Delta Accepts FAA-Approved POCs Only

Delta permits the following FAA-approved portable oxygen concentrators in cabin:

✅ Inogen One (all G models: G2, G3, G4, G5) ✅ Philips Respironics SimplyGo / SimplyGo Mini ✅ Invacare XPO2 / Solo2 ✅ SeQual Eclipse / eQuinox ✅ AirSep FreeStyle / Focus / Lifestyle ✅ Oxlife Independence ✅ Precision Medical EasyPulse ✅ Devilbiss iGo ✅ Oxus RS-00400 ✅ Caire Freestyle Comfort

Full FAA-approved list: faa.gov/hazmat/packsafe

Advance Notification for POC Travel

Delta Requires 48-Hour Advance Notice for POCs:

How to Notify Delta:

1. Call Delta Disability Services: 404-209-3434 (at least 48 hours before flight)
2. Provide POC information:
   • Manufacturer and model
   • Battery type and quantity
   • Watt-hour rating of each battery
   • Expected usage during flight
3. Receive confirmation - save confirmation number

OR use Delta's online form:

• Visit: delta.com/accessible-travel
• Complete "Portable Oxygen Concentrator Request" form
• Receive email confirmation

What Happens If You Don't Notify?

• Gate agents may deny boarding (within their rights per FAA regulations)
• Delays while agents verify POC approval
• Risk of being rebooked on later flight
• Best practice: Always notify 48 hours in advance

POC Battery Requirements

Battery Quantity Limits:

Carry-On Only (POCs Cannot Be Checked):

• POC device must be in cabin
• All batteries must be in cabin (never in checked luggage)

Battery Quantity Allowed:

• No official Delta limit on quantity of POC batteries
• FAA recommendation: Enough batteries for 150% of flight duration
• Practical limit: Typically 4-8 batteries allowed (depends on size/Wh rating)

Calculating Battery Needs:

1. Determine total flight time (including connections and delays)
2. Check your POC battery runtime at your prescribed flow rate
3. Calculate: (Flight time × 1.5) ÷ Battery runtime = Batteries needed
4. Example: 6-hour flight × 1.5 = 9 hours ÷ 3-hour battery = 3 batteries minimum (bring 4-6 for safety)

Watt-Hour (Wh) Requirements:

• Under 100Wh per battery: No restrictions (most POC batteries are 85-98Wh)
• 100-160Wh per battery: Delta approval required, maximum 2 spare batteries
• Over 160Wh: Not allowed on passenger aircraft

Battery Labeling:

• Watt-hour rating must be visible on battery OR bring manufacturer spec sheet
• Mark batteries with permanent marker if rating not pre-printed
• Keep batteries in protective cases (prevent short-circuit)

POC Usage During Flight

When You Can Use Your POC:

✅ During taxi, takeoff, and landing (FAA-approved POCs allowed throughout entire flight) ✅ While seated ✅ In lavatory (bring portable POC if needed)

Where to Sit:

• Delta recommends window seat (easier POC storage under seat in front)
• Aisle seat acceptable (but POC cannot obstruct aisle)
• Bulkhead seats may have limited under-seat storage (less ideal for POC)

In-Flight Requirements:

• POC must be stowed under seat in front of you (not overhead bin)
• Keep POC easily accessible
• Do not block emergency exits or aisles
• Follow flight attendant instructions

Charging POC In-Flight:

• Delta does not guarantee power outlet functionality
• Bring sufficient pre-charged batteries (don't rely on in-flight charging)
• Some Delta aircraft have power outlets (mostly long-haul international)
• USB ports typically insufficient for POC charging

Delta Does Not Provide Oxygen

Important: Delta does NOT provide: ❌ Oxygen tanks or canisters ❌ Oxygen for medical use ❌ Backup oxygen equipment ❌ POC rentals

You Must Bring: ✅ Your own FAA-approved POC ✅ All batteries needed for entire journey ✅ Power cords and adapters ✅ Backup nasal cannulas ✅ POC user manual

Emergency Oxygen on Aircraft:

• Aircraft carry emergency oxygen (for depressurization only)
• NOT available for medical use
• Cannot be requested for medical conditions

CPAP and BiPAP Machine Policy

Carry-On Allowance

Delta Policy - CPAP Exempt from Baggage Limits:

✅ CPAP/BiPAP does NOT count toward 1 carry-on + 1 personal item limit ✅ No advance notification required ✅ Can bring in addition to regular luggage ✅ Allowed in cabin (or can be checked if you prefer - not recommended)

TSA Screening:

• Remove CPAP from bag and place in separate bin
• Empty water chamber before screening
• Bring distilled water bottle separately (exempt from 3-1-1 liquid rule)

Packing Tips:

• Use manufacturer's travel case or protective bag
• Keep CPAP easily accessible (may need during flight for sleep)
• Bring power cord and international adapters
• Consider travel-size CPAP for easier packing (smaller = less hassle)

In-Flight CPAP Use

Can You Use CPAP During Flight?

Delta allows CPAP use in-flight with conditions: ✅ Battery-powered CPAPs can be used throughout flight ✅ AC-powered CPAPs can be used IF power outlet available AND functioning ⚠️ Power outlets not guaranteed (don't rely on them) ⚠️ Inform flight attendant before using

Practical Considerations:

• Most passengers don't use CPAP on flights <6 hours
• Long-haul international flights (8+ hours) - consider using CPAP for sleep
• Bring battery pack for CPAP if you plan to use during flight
• Test battery runtime before trip

Delta Aircraft with Power Outlets:

• Most international long-haul aircraft (A330, A350, Boeing 767)
• Some domestic premium cabins (First Class, Delta One)
• Economy seats: Inconsistent (some have, many don't)
• Regional jets (CRJ, ERJ): Typically no power outlets

Insulin Pump and Diabetes Supplies

Insulin and Medication Policy

Insulin and Diabetes Supplies Allowed:

✅ Unlimited insulin (carry-on or checked, but carry-on recommended) ✅ Syringes and needles (with insulin or prescription) ✅ Insulin pens and cartridges ✅ Blood glucose meters, test strips, lancets ✅ Insulin pumps (worn on body or in carry-on) ✅ Continuous glucose monitors (CGMs) ✅ Glucagon emergency kits ✅ Ice packs for insulin cooling (frozen or gel)

TSA Screening Specifics:

• Insulin exempt from 3-1-1 liquid rule (any quantity allowed)
• Declare insulin and supplies at checkpoint
• Keep insulin in original packaging with pharmacy label (recommended)
• Insulin pumps/CGMs can stay on body during screening

Delta Recommendations:

• Carry all diabetes supplies in cabin (never check insulin - cargo hold can freeze)
• Bring 2-3× expected supply (in case of delays, loss, or trip extension)
• Keep supplies in insulated case (temperature protection)
• Bring doctor's letter (helpful but not required)

Insulin Pump and CGM Screening

Wearing Devices Through Security:

• Inform TSA: "I'm wearing an insulin pump/CGM for diabetes"
• Devices can stay on body (do not remove)
• Can go through metal detector and millimeter-wave body scanner (per most manufacturers)
• Can request pat-down instead if preferred
• TSA may swab hands after touching device

Delta's Role:

• Delta has no specific insulin pump policy (TSA handles screening)
• Flight attendants aware of diabetes medical devices
• Can request assistance if experiencing low blood sugar

Manufacturer Guidelines (Verify Before Travel):

• Medtronic insulin pumps: Approved for airport security screening
• Tandem t:slim: Approved for screening
• Omnipod: Approved for screening
• Dexcom CGM: Approved for X-ray and body scanners
• FreeStyle Libre: Approved for screening

Nebulizers and Respiratory Devices

Delta's Nebulizer Policy

Nebulizers Allowed in Cabin: ✅ Battery-powered nebulizers (can use during flight with flight attendant approval) ✅ Electric nebulizers (for use at destination, not during flight unless power outlet available) ✅ Liquid medications for nebulizer (unlimited quantity - medical exemption)

Advance Notification:

• Not required for nebulizers
• Recommended to call Delta if planning to use during flight (ensure flight attendant awareness)

Medication Screening:

• Liquid nebulizer medications exempt from 3-1-1 rule
• Declare at TSA checkpoint
• Keep in original packaging with prescription label

Using Nebulizer In-Flight:

1. Inform lead flight attendant upon boarding
2. Request permission before use (flight attendant may consult captain)
3. Use in your seat (not in lavatory)
4. Ensure mist does not disturb other passengers
5. Be prepared to stop if requested

Battery and Power Bank Regulations

Lithium Battery Rules (All Medical Devices)

Delta follows FAA lithium battery regulations:

Batteries Under 100 Watt-Hours (Wh): ✅ Allowed in carry-on (unlimited quantity for personal medical use) ✅ Can be installed in device or spare batteries ✅ No airline approval needed ✅ Examples: Most CPAP batteries, POC batteries, insulin pump batteries

Batteries 100-160 Watt-Hours: ⚠️ Allowed with Delta approval ⚠️ Maximum 2 spare batteries ⚠️ Must be carried in cabin (not checked) ⚠️ Terminals must be protected (tape over contacts or keep in original packaging) ⚠️ Examples: Some large POC batteries, power wheelchair batteries

Batteries Over 160 Watt-Hours: ❌ Not allowed in passenger cabin ❌ May be transported as cargo with special approval ❌ Contact Delta Cargo: 1-800-352-2746

How to Determine Watt-Hours:

• Check battery label (Wh rating usually printed)
• Calculate: Wh = Volts (V) × Amp-hours (Ah)
• Example: 14.4V × 6.6Ah = 95Wh (under 100, allowed)

Battery Protection Requirements:

• Tape over battery terminals (prevent short circuit)
• Keep batteries in original packaging OR
• Use individual plastic bags OR
• Use battery protective cases

Power Banks for Medical Devices

Delta allows power banks for medical device charging:

• Subject to same lithium battery rules (see above)
• Must be in carry-on (never checked)
• Under 100Wh: No restrictions
• 100-160Wh: Max 2, with approval
• Over 160Wh: Not allowed

Tips:

• Bring TSA/FAA-compliant power banks (<100Wh)
• Label power bank with Wh rating
• Use for charging CPAP, nebulizer, phone (CGM apps)

Special Assistance Services

Wheelchair Assistance at Airport

Delta Provides Free Wheelchair Assistance:

• At check-in/ticket counter
• Through security checkpoint
• To departure gate
• From arrival gate to baggage claim or connecting flight
• Curb-to-gate service available

How to Request:

• When booking: Select "wheelchair assistance" during online booking
• Before flight: Call Delta Reservations (800-221-1212) or Disability Services (404-209-3434)
• At airport: Request at ticket counter, gate, or Delta Sky Club

Types of Wheelchair Assistance:

1. "Wheelchair - Can Walk Short Distances" - Assistance for long airport distances
2. "Wheelchair - Cannot Climb Stairs" - Wheelchair to aircraft, aisle chair for boarding
3. "Wheelchair - Completely Immobile" - Full assistance including aisle chair, lifting if needed

Response Time:

• Requested in advance: Immediate upon arrival at airport
• Requested at airport: 5-15 minutes (varies by airport size)

Aisle Chair for Boarding

What Is an Aisle Chair?

• Narrow wheelchair that fits down aircraft aisle
• Used for passengers who cannot walk to their seat
• Flight attendants assist with transfer from personal wheelchair to aisle chair

When Aisle Chairs Are Used:

• Narrow-body aircraft (Boeing 737, Airbus A320 series)
• Passengers unable to walk to seat
• Boarding and deplaning

Delta's Aisle Chair Availability:

• All Delta aircraft equipped with aisle chairs
• No advance notice required (but recommended for faster service)
• Flight attendants trained in aisle chair transfer

Priority Boarding

Delta allows priority preboarding for:

• Passengers with disabilities
• Passengers traveling with service animals
• Passengers needing extra time to board

How to Request Preboarding:

1. Inform gate agent when you arrive at gate
2. Gate agent will announce preboarding
3. Board before general boarding begins

Benefits:

• Extra time to stow medical devices
• Assistance from flight attendants with overhead bins
• Settle into seat without crowding

Service Animal Policy

Delta Service Animal Policy (Updated 2024-2025):

Accepted Service Animals: ✅ Dogs only (emotional support animals no longer accepted as of 2021) ✅ Trained to perform tasks for passenger with disability ✅ Must be harnessed, leashed, or tethered at all times

Documentation Required (48 hours before flight):

• U.S. DOT Service Animal Transportation Form
• U.S. DOT Service Animal Vaccination Form
• For flights over 8 hours: Service Animal Relief Attestation Form

Submit forms:

• Online: delta.com/service-animal-forms
• Fax: 404-559-3637
• Email: serviceanimals@delta.com

Service Animal Seating:

• Must fit in passenger's foot space
• Cannot block aisle or emergency exit
• Cannot occupy seat

Medical Emergency Support In-Flight

Delta's In-Flight Medical Resources

Medical Equipment on All Delta Flights:

• Enhanced Emergency Medical Kit (EMK) - advanced medical supplies for physician use
• Automated External Defibrillator (AED)
• Basic first aid supplies

Flight Attendant Training:

• CPR and first aid certified
• Trained in recognizing medical emergencies
• Authorized to administer basic first aid

Medical Professionals on Board:

• Flight attendants make PA announcement requesting medical professional assistance
• Delta cannot guarantee medical professional on any flight

Ground Medical Support:

• Flight crew can contact MedAire (24/7 on-call physicians via satellite)
• Physicians provide real-time medical guidance to flight crew
• Can recommend diversion to nearest suitable airport if needed

If You Experience Medical Emergency

Passenger Responsibilities:

1. Alert flight attendant immediately
2. Explain medical condition clearly
3. Show medical alert bracelet/card if applicable
4. Identify medications needed
5. Allow medical professional on board to assist (if available)

Flight Crew Actions:

1. Assess situation
2. Request medical professional on board
3. Contact MedAire for medical guidance
4. Administer first aid/medical kit supplies if appropriate
5. Decide whether diversion necessary

Medical Diversions:

• Captain makes final decision based on MedAire consultation
• Diverts to nearest suitable airport with medical facilities
• Ambulance meets aircraft
• Delta covers diversion costs (not passenger expense)

Seat Selection for Medical Device Users

Best Seats for Different Medical Devices

Wheelchair Users:

• Aisle seat: Easiest transfer to/from wheelchair
• Bulkhead aisle: Extra legroom for transfers
• Avoid window seats: Difficult to access aisle for bathroom

Oxygen Concentrator Users:

• Window seat: POC stows under seat in front (easier access)
• Near front: Quicker deplaning to retrieve gate-checked items
• Seats with power outlets: If planning to charge (mostly international flights)

CPAP Users:

• Any seat acceptable (CPAP stowed under seat)
• Bulkhead: More legroom (but check under-seat storage availability)
• Delta One/First Class: Lie-flat seats for CPAP use during sleep

Diabetes Travelers:

• Aisle seat: Easier access to bathroom (for blood sugar checks)
• Near galley: Quicker access to flight attendants (if low blood sugar)
• Avoid exit row: Some airlines restrict passengers with medical devices (Delta generally allows but verify)

Delta Seat Selection Options

Free Seat Selection:

• Basic Economy: Limited free selection (assignment at check-in)
• Main Cabin: Free standard seat selection
• Comfort+: Extra legroom seats (fee or complimentary for Medallion members)

Requesting Specific Seat (Disability-Related):

• Call Delta Disability Services: 404-209-3434
• Explain medical device accommodation need
• Delta will attempt to accommodate (but cannot guarantee specific seat)

Seats Delta Cannot Assign (Safety Restrictions):

• Exit row seats: May be restricted for passengers unable to assist in emergency
• If your disability prevents exit row duties, Delta will assign different seat

International Flight Considerations

Country-Specific Medical Device Regulations

Delta flies to 50+ countries - regulations vary:

Always Research Destination Country:

• Medical device import laws
• Prescription medication restrictions
• Customs declaration requirements
• Voltage/power adapter needs (CPAP, POC chargers)

Recommended Resources:

• Destination country embassy website
• CDC traveler's health: wwwnc.cdc.gov/travel
• U.S. State Department: travel.state.gov

Common International Requirements:

• Doctor's letter (translated to destination language)
• Prescription medications in original packaging
• Customs declaration of medical devices

Delta's International Accessibility Services

Available on All Delta International Flights:

• Wheelchair assistance (coordinated with partner airlines if codeshare)
• Aisle chairs on all aircraft
• Medical device carry-on exemptions
• Disability services support

Connecting Through International Airports:

• Request assistance for connections
• Allow extra time (3+ hours for international connections with medical devices)
• Delta coordinates wheelchair transfer between flights
• Medical devices may be re-screened at international connections

Codeshare Flights (Delta Partners)

Delta Codeshare Partners:

• Air France, KLM, Virgin Atlantic, Korean Air, and 20+ others

Medical Device Policies on Codeshares:

• Operating airline's policy applies (not Delta's)
• Verify POC approval with operating carrier
• Request wheelchair assistance through Delta (they coordinate)
• Allow extra time for partner airline unfamiliarity with your devices

How to Identify Operating Carrier:

• Check flight number (DL = Delta operated, AF = Air France operated, etc.)
• Confirmation email lists "Operated by [Airline]"
• Call Delta to verify operating carrier

Traveling with Children with Medical Devices

Delta's Family Travel Policies

Children with Medical Devices:

• Same policies apply (medical device exemptions, wheelchair assistance, etc.)
• Parents/guardians can accompany child through security
• Child-size wheelchair assistance available
• Flight attendants can assist with storing medical devices

Unaccompanied Minors with Medical Devices:

• Delta Unaccompanied Minor service available (ages 5-14)
• Notify Delta in advance of medical device/condition
• Provide detailed instructions for flight attendants
• Ensure child can manage device independently OR provide detailed emergency instructions

Lap Infants (Under 2) with Medical Devices:

• Medical devices do not count toward lap infant allowance
• Can bring car seat + medical device + diaper bag
• Inform gate agent of medical device

Delta SkyMiles and Medical Travel

Earning Miles with Medical Travel

Medical Device Travel Earns Miles:

• Medical travel earns SkyMiles like any other flight
• Wheelchair assistance does not affect mileage earning
• Special services are free (no impact on fare class/mileage)

Medallion Status Benefits for Medical Travelers:

• Priority boarding: Easier for passengers with medical devices
• Complimentary upgrades: More space for medical equipment
• Waived fees: Seat selection fees waived
• Dedicated phone line: Faster assistance booking

Delta Sky Club Access

Sky Clubs Are Accessible:

• Wheelchair accessible entrances
• Accessible restrooms
• Quiet environment (good for travelers needing rest)
• Power outlets for device charging

Access Options:

• Medallion status (Platinum, Diamond)
• Delta Sky Club membership
• Day pass purchase ($59)
• Premium cabin ticket (Delta One, First Class)

Filing Complaints & Feedback

When to File a Complaint

Complaint-Worthy Issues:

• Wheelchair damaged during handling
• Medical device confiscated or denied boarding (improperly)
• Discriminatory treatment due to disability
• Denied reasonable accommodation
• Special assistance not provided as promised
• Service animal denied (properly documented)

How to File Complaint with Delta

Delta Customer Care:

• Online: delta.com/contactus/comment-complaint
• Phone: 1-800-455-2720
• Mail: Delta Customer Care, P.O. Box 20980, Atlanta, GA 30320-2980

Include in Complaint:

• Flight details (date, flight number, route)
• Description of issue
• Names of Delta employees involved
• Photos (if applicable - damaged wheelchair)
• Confirmation numbers
• Desired resolution

Response Timeline:

• Delta typically responds within 60 days (per DOT regulations)
• May be faster for urgent issues

U.S. Department of Transportation (DOT) Complaints

If Delta Does Not Resolve Issue:

File DOT Complaint:

• Online: secure.dot.gov/air-travel-complaint
• Phone: 202-366-2220
• Mail: Aviation Consumer Protection Division, U.S. Department of Transportation, 1200 New Jersey Avenue SE, Washington, DC 20590

DOT investigates:

• Air Carrier Access Act violations
• Wheelchair damage claims
• Disability discrimination

Delta must respond to DOT:

• Within 60 days
• DOT may impose fines for violations
• Your complaint helps improve policies

Delta vs. Other Airlines: Medical Device Policies

How Delta Compares

Delta's Strengths:

• Excellent wheelchair handling training
• 24/7 dedicated disability services line
• Proactive assistance coordination
• Strong track record (fewer complaints than some competitors)

Areas for Improvement:

• 48-hour POC notification requirement (some airlines accept shorter notice)
• Lithium battery wheelchair policies (some airlines more flexible)

Comparison with Major Competitors:

United Airlines:

• Similar policies to Delta
• Accessibility desk: 800-228-2744
• Generally comparable service

American Airlines:

• Similar policies
• Special assistance: 800-735-2988
• Larger route network (may have more options)

Southwest Airlines:

• No assigned seating (preboarding allows seat choice)
• Customer service: 800-435-9792
• More flexible (fewer fees, but also fewer international destinations)

Tips for Smooth Delta Medical Device Travel

Pre-Flight Preparation

3-4 Weeks Before: ✅ Call Delta Disability Services (404-209-3434) to request special assistance ✅ Verify POC is on FAA-approved list ✅ Gather battery specifications (Wh ratings) ✅ Obtain doctor's letter

1 Week Before: ✅ Reconfirm special assistance with Delta ✅ Check TSA requirements ✅ Charge all device batteries ✅ Pack medical devices in carry-on (never check)

Day of Travel: ✅ Arrive 2 hours early (domestic), 3 hours (international) ✅ Check in online (note special assistance on reservation) ✅ Bring all documentation (prescriptions, doctor's letter, battery specs) ✅ Inspect wheelchair before gate check ✅ Photograph wheelchair (document condition)

At the Airport

Check-In:

• Inform agent of medical devices
• Confirm wheelchair assistance (if requested)
• Request gate check tag for wheelchair
• Verify POC noted on reservation

Security:

• Declare medical devices to TSA
• Request assistance if needed (TSA Cares: 855-787-2227)
• Keep documentation accessible

At Gate:

• Inform gate agent of preboarding need
• Provide wheelchair handling instructions
• Board during preboarding (before general boarding)

During Flight

Storing Medical Devices:

• CPAP/POC under seat in front of you
• Medical supply bag in overhead (or under seat)
• Keep essential items accessible (glucose tablets, inhaler, etc.)

Using Devices:

• Inform flight attendant before using POC/nebulizer
• Keep devices stowed during turbulence
• Ask for assistance if needed

Medical Emergencies:

• Alert flight attendant immediately
• Identify yourself as having medical condition
• Follow crew instructions

Resources & Contact Information

Delta Contact Numbers

Main Reservations: 1-800-221-1212 Disability Services: 404-209-3434 (24/7) SkyMiles: 1-800-323-2323 Baggage Claims: 1-800-325-8224 Customer Care: 1-800-455-2720

Online Resources

Delta Accessible Travel: delta.com/accessible-travel Service Animal Forms: delta.com/service-animal-forms Baggage Policy: delta.com/baggage Contact Us: delta.com/contactus

External Resources

FAA POC Approved List: faa.gov/hazmat/packsafe TSA Cares: 855-787-2227 / tsa.gov/travel/passenger-support/tsa-cares DOT Aviation Consumer Protection: 202-366-2220 / www.transportation.gov/airconsumer

Conclusion

Delta Air Lines provides comprehensive accommodations for medical device travelers, from wheelchairs to oxygen concentrators to insulin pumps. Understanding Delta's policies and proactively communicating your needs ensures smooth, stress-free travel.

Key Takeaways: ✅ Medical devices exempt from carry-on limits (CPAP, POC, medical bags) ✅ Call Delta Disability Services 48 hours before flight (404-209-3434) ✅ All wheelchairs accepted (advance notice for lithium batteries) ✅ FAA-approved POCs allowed with proper notification ✅ Free wheelchair assistance and special services ✅ Document medical devices (prescriptions, doctor's letters, battery specs) ✅ Inspect wheelchair immediately upon arrival (report damage before leaving airport) ✅ File complaints if policies not followed

Delta's commitment to accessible travel continues to improve, making air travel increasingly feasible for medical device users worldwide.

Safe travels from the MedFly Safe Team!