Cathay Pacific Medical Device Policy: Complete 2025 Travel Guide

Accuracy Note: This guide reflects Cathay Pacific Airways policies as of January 2025. Airline policies change frequently. Always verify current requirements at cathaypacific.com or by calling Cathay Pacific Disability Assistance at +852 2747 5371 before travel.

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Why Cathay Pacific Medical Device Policies Matter for Asia-Pacific Travelers

Planning a trip to Hong Kong, mainland China, Southeast Asia, or connecting through one of the world's busiest international hubs? If you travel with a portable oxygen concentrator (POC), CPAP machine, power wheelchair, or other medical device, understanding Cathay Pacific Airways' medical equipment policies is essential for smooth, stress-free travel.

Cathay Pacific operates one of Asia's most comprehensive route networks, with Hong Kong International Airport (HKG) serving as a major connecting hub for travelers heading to China, Japan, Singapore, Australia, and beyond. The airline carries approximately 35 million passengers annually, including thousands of travelers with medical devices who rely on the carrier's disability assistance services and medical equipment accommodation policies.

This complete guide walks you through Cathay Pacific's POC policies, CPAP and BiPAP regulations, power wheelchair battery requirements, documentation needs, and the specific procedures for traveling through Hong Kong International Airport with medical equipment. Whether you're flying direct to Hong Kong or connecting to destinations across Asia-Pacific, you'll find everything you need to travel confidently with your life-sustaining medical devices.

Cathay Pacific's Medical Device Philosophy: Safety First, Passenger Second

Cathay Pacific Airways follows International Air Transport Association (IATA) regulations and Hong Kong Civil Aviation Department (CAD) guidelines for medical device travel. The airline's disability assistance program, governed by Hong Kong's Disability Discrimination Ordinance (DDO), ensures that passengers with medical devices receive appropriate accommodations without discrimination.

Key Principles:

• Battery compliance with IATA lithium battery regulations (strictly enforced)
• Advance notification required for POCs, ventilators, and large medical equipment (48-72 hours)
• Medical documentation recommended for international flights
• No additional fees for FAA-approved medical devices (covered under disability accommodation)
• In-flight oxygen not provided (passengers must use FAA-approved POCs)
• Hong Kong hub procedures streamlined for international connections

Cathay Pacific's medical equipment policies align closely with other international carriers but include specific requirements for travel to/from Hong Kong and mainland China that differ from U.S. carrier regulations.

Portable Oxygen Concentrators (POCs): Cathay Pacific Approval Process

FAA-Approved POCs Accepted by Cathay Pacific

Cathay Pacific accepts all FAA-approved portable oxygen concentrators for in-flight use. Your POC must display the manufacturer's label stating:

"The manufacturer of this POC has determined this device conforms to all applicable FAA acceptance criteria for POC carriage and use on board aircraft."

Commonly approved POC models include:

• Inogen One (G2, G3, G4, G5, G6 models)
• Philips Respironics SimplyGo, SimplyGo Mini
• SeQual Eclipse 5, eQuinox
• AirSep Focus, FreeStyle Comfort
• Oxlife Independence (continuous flow)
• ResMed Mobi
• Invacare Platinum Mobile

IMPORTANT: Always check the current FAA-approved POC list at faa.gov before booking, as approvals update periodically.

Battery Requirements for Cathay Pacific Flights

Cathay Pacific follows strict IATA lithium battery regulations:

Battery Watt-Hour Limits:

• Under 100Wh: Unlimited spare batteries allowed in carry-on
• 100-160Wh: Maximum 2 spare batteries in carry-on
• Over 160Wh: Prohibited on passenger aircraft

To calculate your battery's watt-hours:

Watt-Hours (Wh) = Voltage (V) × Amp-Hours (Ah)

Example: Inogen G5 battery (14.4V × 5.8Ah = 83.5Wh) - Unlimited spares allowed

Battery Packing Requirements:

• All spare batteries must be in carry-on baggage (never checked)
• Battery terminals must be protected (original packaging, plastic caps, or individual bags)
• Batteries must be manufacturer-approved for your POC model
• Battery labels must be clearly visible for inspection

How Much Battery Capacity Do You Need?

Cathay Pacific recommends the 150% rule for battery planning:

Flight Time × 1.5 = Minimum Battery Capacity Needed

Examples:

• Hong Kong to Singapore (3.5 hours): 5.25 hours battery minimum
• Hong Kong to Sydney (9 hours): 13.5 hours battery minimum
• San Francisco to Hong Kong (14 hours): 21 hours battery minimum

PRO TIP: Always bring extra capacity beyond 150% for potential delays. Long-haul Asia-Pacific flights can experience significant weather delays, especially during typhoon season (June-October).

Advance Notification: When You Must Contact Cathay Pacific

48-Hour Advance Notification Required For:

• Portable oxygen concentrators (POCs)
• Ventilators and respirators
• Large medical equipment (exceeding carry-on size limits)
• Continuous Positive Airway Pressure (CPAP) devices requiring in-flight use
• Power wheelchairs with lithium-ion batteries over 100Wh

How to Notify Cathay Pacific:

Method 1: Online Booking (Preferred)

1. Select "Special Assistance" during online booking
2. Choose "Medical Equipment" category
3. Specify device type and battery specifications
4. Upload medical documentation if available

Method 2: Cathay Pacific Disability Assistance Hotline

• International: +852 2747 5371
• United States: 1-800-233-2742 (request disability assistance)
• Hours: 24/7 service available

Method 3: Email (Allow 72 Hours)

• Email: customerrelations@cathaypacific.com
• Subject: "Medical Equipment Notification - [Flight Number] [Date]"
• Include: Full name, booking reference, device type, battery specifications, flight details

What Information to Provide:

• Device make and model
• Battery watt-hour rating (Wh)
• Number of spare batteries
• Flow rate settings (for POCs)
• Any special accommodation needs

Documentation You Should Bring

While Cathay Pacific doesn't always require medical documentation for POCs, it's strongly recommended for international travel:

Essential Documents:

1. Physician's Letter (on letterhead) stating:

   • Your medical condition requiring the device
   • Confirmation device is necessary for travel
   • Your fitness to fly
   • Dated within 6 months of travel

2. POC Label Photo (on your phone or printed):

   • Shows FAA approval marking clearly
   • Useful for TSA and airline gate agents

3. Battery Specifications Sheet:

   • Watt-hour ratings for all batteries
   • Manufacturer documentation
   • Helpful for security screening

4. Prescription or Medical Device Card:

   • Shows device is medically necessary
   • Can expedite TSA screening

Special Consideration for China Travel: If your journey includes mainland China destinations (Beijing, Shanghai, Guangzhou), carry Chinese-translated medical documentation when possible. Hong Kong immigration and customs typically accept English documentation, but mainland authorities may request Chinese translations.

CPAP and BiPAP Machines: Cathay Pacific Policies

Carry-On Allowance (No Fees)

CPAP and BiPAP machines are considered essential medical equipment and do NOT count toward your carry-on baggage allowance. You can bring:

• ✅ CPAP/BiPAP device (in addition to standard carry-on)
• ✅ One additional personal item (purse, laptop bag, etc.)
• ✅ Standard carry-on bag

Total: 3 items allowed when traveling with CPAP

Battery-Powered CPAPs on Cathay Pacific

If your CPAP uses lithium-ion batteries, follow the same watt-hour limits as POC batteries:

• Under 100Wh: Unlimited spares
• 100-160Wh: Maximum 2 spares
• Battery terminals must be protected

Common Travel CPAP Battery Capacities:

• ResMed AirMini battery (50Wh) - Unlimited
• Transcend P8 battery (97Wh) - Unlimited
• Medistrom Pilot-24 Lite (99Wh) - Unlimited
• Portable power stations: Check specific watt-hour rating

In-Flight CPAP Use on Cathay Pacific

Cathay Pacific generally does not permit in-flight CPAP use during the flight, as CPAP therapy is not considered life-sustaining during waking hours. However:

Exceptions May Be Granted For:

• Documented severe sleep apnea with medical complications
• Long-haul overnight flights (10+ hours)
• Physician's letter stating in-flight use is medically necessary

To Request In-Flight CPAP Use:

1. Contact Cathay Pacific Medical Assistance at +852 2747 5371
2. Provide detailed physician's letter explaining medical necessity
3. Allow 7-10 days for medical review
4. Approval is not guaranteed (granted case-by-case)

Alternative Strategy: Most travelers with sleep apnea manage long flights without CPAP by:

• Adjusting sleep schedule before travel
• Using nasal strips or oral appliances during flight
• Booking overnight flights with lie-flat business class seats (easier sleep positioning)
• Resuming CPAP therapy immediately upon arrival

Power Wheelchairs and Mobility Devices: Battery Regulations

Lithium-Ion Wheelchair Batteries on Cathay Pacific

Cathay Pacific accepts power wheelchairs with spillable batteries, non-spillable batteries, and lithium-ion batteries, but lithium battery regulations are strictly enforced.

Lithium-Ion Battery Requirements:

Critical Requirements:

• Batteries 300Wh or larger must be removed from wheelchair and carried in cabin
• Battery terminals must be protected from short circuit
• Wheelchair must have battery disconnect feature or be secured against accidental activation
• UN38.3 test certificate may be required (manufacturer provides)

Advance Notification for Wheelchairs

Contact Cathay Pacific at least 48 hours before departure if traveling with:

• Power wheelchairs or mobility scooters
• Lithium-ion batteries over 100Wh
• Wheelchairs requiring special handling or tie-down equipment

Hong Kong International Airport Wheelchair Services: Hong Kong's airport is fully accessible with:

• Electric walkways and elevators throughout all terminals
• Wheelchair-accessible restrooms on every level
• Dedicated wheelchair assistance staff (available 24/7)
• Pre-arranged meet-and-assist services for complex connections

Other Medical Devices: Insulin Pumps, Nebulizers, and More

Insulin Pumps and Diabetes Devices

• ✅ Allowed in carry-on and on body (never checked)
• ✅ No advance notification required
• ✅ Medical exemption for liquids (insulin, testing supplies)
• 📄 Carry physician's letter for TSA/security screening
• 🧊 Ice packs and cooling supplies allowed (notify security)

Hong Kong Security Note: Hong Kong International Airport security follows IATA medical exemption guidelines. Declare insulin and medical supplies at the security checkpoint. English is widely spoken by airport security staff.

Nebulizers and Respiratory Devices

• ✅ Battery-powered nebulizers allowed on Cathay Pacific
• ✅ Medication solutions allowed (medical exemption to liquid rules)
• ✅ No advance notification typically required
• 📄 Prescription label required for medications
• ⚠️ In-flight nebulizer use discouraged (aerosol concerns)

Medical Refrigeration for Medications

• ✅ Portable medical refrigerators allowed (battery limits apply)
• ✅ Ice packs and gel packs allowed (frozen or gel state)
• ⚠️ No electrical outlet access in economy class
• 💡 Business/First class may accommodate (advance request)

Traveling Through Hong Kong International Airport with Medical Devices

TSA-Equivalent Security Screening in Hong Kong

Hong Kong Airport employs security screening procedures similar to U.S. TSA, with some differences:

Medical Device Screening Process:

1. Declare medical devices at security checkpoint
2. Show physician's letter if requested
3. POCs, CPAPs, wheelchairs will be visually inspected and swabbed
4. X-ray screening for carry-on bags (medical devices may be hand-inspected)
5. Alternative screening available if you cannot pass through metal detectors

Language Support: English is an official language in Hong Kong. All airport security staff speak English. Signage is bilingual (English/Chinese).

Processing Time: Allow 45-60 minutes for check-in and security screening when traveling with medical devices (more during peak hours).

Connecting Through Hong Kong with Medical Devices

Hong Kong International Airport (HKG) is a major connection hub for Cathay Pacific's Asia-Pacific network. If you're connecting through Hong Kong:

Same-Day Connections:

• Minimum connection time: 90 minutes for passengers with medical devices (vs. 60 minutes standard)
• All terminals are connected (no separate security re-screening for international connections)
• Transfer desks available if you need assistance with device handling
• Medical assistance stations on every concourse

Overnight Connections:

• If your connection exceeds 6 hours, consider Hong Kong's Transit Hotel (Regal Airport Hotel)
• Hotel has wheelchair-accessible rooms and 110V/220V electrical outlets
• CPAP usage allowed in transit hotel rooms

If Your Medical Device Is Damaged During Connection:

• Contact Cathay Pacific Special Assistance desk immediately
• Hong Kong has medical equipment suppliers and oxygen services near the airport
• Emergency POC/CPAP rental available through Hong Kong Medical Supplies (+852 2111 1222)

Cathay Pacific Regional Variations: Mainland China and Regional Flights

Cathay Dragon (Cathay Pacific Regional Carrier)

Cathay Dragon (formerly Dragonair) operates regional flights within Asia. Medical device policies are identical to mainline Cathay Pacific, but note:

• Smaller aircraft (A320, A321) may have limited overhead bin space
• POCs should be stowed under seat in front if overhead bins are full
• Same battery limits and documentation requirements apply

Traveling to Mainland China Destinations

If your final destination is mainland China (Beijing, Shanghai, Guangzhou), additional considerations:

Documentation:

• Chinese customs may request medical documentation in Chinese
• POC prescriptions should show English and Chinese if possible
• Device import is temporary (no customs duties)

Battery Regulations:

• China follows IATA standards (same as Cathay Pacific)
• Spare battery limits strictly enforced at Chinese airports

Medical Equipment Accessibility:

• Major Chinese airports (PEK, PVG, CAN) have wheelchair services and medical assistance
• English proficiency varies (consider translation apps)

What to Do If You Encounter Problems

If Your POC Is Denied at Check-In

Reasons for denial:

• Battery exceeds watt-hour limits
• Missing FAA approval label
• Device appears damaged or unsafe
• Advance notification not completed

Immediate Steps:

1. Ask to speak with Cathay Pacific Special Assistance supervisor
2. Show physician's letter and device documentation
3. Reference Cathay Pacific medical device policy (available on their website)
4. Request written denial reason if device is refused

Escalation Contacts:

• Airport Duty Manager: Available at check-in counter
• Cathay Pacific Customer Relations: +852 2747 3333
• Hong Kong Disability Discrimination Ordinance (DDO): File complaint if accommodations denied

If Your Medical Device Is Damaged in Transit

Immediate Steps:

1. Report damage before leaving airport (baggage service office)
2. Photograph damage (important for claims)
3. File written damage report with Cathay Pacific
4. Request emergency equipment rental if needed

Cathay Pacific covers:

• Repair costs for damaged medical equipment
• Replacement costs if device is destroyed
• Reasonable rental costs for emergency replacement

Claims Process:

• File claim within 7 days for checked equipment
• File claim within 21 days for international flights
• Provide receipts, repair estimates, physician's letter

Passenger Rights: Hong Kong's Disability Discrimination Ordinance

Cathay Pacific, as a Hong Kong-based carrier, must comply with the Disability Discrimination Ordinance (DDO), Hong Kong's disability rights law. Under the DDO:

Your Rights:

• ✅ Equal access to flights without discrimination based on disability
• ✅ No additional fees for FAA-approved medical devices
• ✅ Reasonable accommodations for medical equipment
• ✅ Advance seat selection (bulkhead or extra legroom for device stowage)
• ✅ Priority boarding for passengers needing extra time

How to File a Complaint:

• Cathay Pacific Customer Relations: customerrelations@cathaypacific.com
• Hong Kong Equal Opportunities Commission: www.eoc.org.hk

Verification Before Travel

This guide was last verified: January 2025

Before your trip, always:

• ✅ Visit cathaypacific.com/special-assistance for current policies
• ✅ Call Cathay Pacific Disability Assistance: +852 2747 5371
• ✅ Verify battery requirements 48-72 hours before flight
• ✅ Check for recent policy updates
• ✅ Confirm your POC model is on the current FAA-approved list

Airline policies change regularly. While we update this guide quarterly, changes may occur between updates. MedFly Safe is not responsible for policy changes made by airlines after publication.

Frequently Asked Questions

Q: Does Cathay Pacific charge fees for traveling with a POC or CPAP?

A: No. Cathay Pacific does not charge additional fees for FAA-approved medical devices like portable oxygen concentrators, CPAP machines, or power wheelchairs. These devices are considered essential medical equipment and are exempt from baggage fees under disability accommodation policies.

Q: Can I use my portable oxygen concentrator during taxi, takeoff, and landing on Cathay Pacific?

A: Yes. FAA-approved POCs may be used during all phases of flight, including taxi, takeoff, and landing, provided the device has sufficient battery power and is properly stowed under the seat in front of you. Notify the cabin crew before takeoff that you're using a POC.

Q: How do I know if my POC batteries meet Cathay Pacific's watt-hour limits?

A: Check your battery label or manufacturer's specifications for the watt-hour (Wh) rating. If only voltage (V) and amp-hours (Ah) are listed, multiply them together to calculate watt-hours. Batteries under 100Wh are unlimited; 100-160Wh allows 2 spares maximum. Contact your device manufacturer if you can't find specifications.

Q: What happens if my connecting flight through Hong Kong is delayed and my POC battery runs out?

A: Cathay Pacific aircraft do not provide in-flight charging for POCs in economy class. Always bring 150% of your expected battery needs plus extra capacity for delays. If you experience a significant delay, ask Cathay Pacific staff about accessing a charging station in the Hong Kong airport terminal, or visit the Plaza Premium Lounge (pay-per-use) which has electrical outlets.

Q: Can I check my POC in my checked baggage instead of carrying it on?

A: No. Portable oxygen concentrators must be carried in the cabin in carry-on baggage. Lithium batteries are prohibited in checked baggage due to fire risk. Your POC must be accessible during the flight for safety reasons.

Q: Does Cathay Pacific require advance notification for CPAP machines?

A: Advance notification is not required for standard CPAP machines used only at your destination. However, if you plan to request in-flight CPAP use, you must contact Cathay Pacific Medical Assistance at +852 2747 5371 at least 48 hours before departure and provide a physician's letter explaining medical necessity.

Q: I'm connecting through Hong Kong to mainland China. Do I need special documentation?

A: For travel to mainland China (Beijing, Shanghai, Guangzhou, etc.), we recommend carrying a physician's letter in both English and Chinese when possible. Hong Kong accepts English documentation, but mainland Chinese customs and airport security may request Chinese translations. Bring prescriptions with both English and Chinese labels if available.

Q: What if my power wheelchair has lithium batteries over 160Wh?

A: Cathay Pacific accepts power wheelchairs with lithium batteries up to 300Wh, but batteries between 160-300Wh must be removable from the wheelchair. You'll need to remove the battery, protect the terminals, and carry it in the passenger cabin. Contact Cathay Pacific at least 48 hours in advance to arrange special handling.

Final Checklist: Traveling on Cathay Pacific with Medical Devices

72 Hours Before Departure:

• Contact Cathay Pacific Disability Assistance (+852 2747 5371) if required
• Confirm device is FAA-approved and labeled properly
• Calculate battery watt-hours and verify compliance
• Print physician's letter and medical documentation
• Pack spare batteries in carry-on with terminal protection

48 Hours Before Departure:

• Verify flight details and connection times (add 30 minutes buffer)
• Charge all batteries to full capacity
• Download Cathay Pacific medical device policy (offline reference)
• Save Hong Kong Airport map and terminal layout

Day of Departure:

• Arrive at airport 3 hours early for international flights
• Bring all medical documentation (physician's letter, prescriptions)
• Declare medical devices at check-in and security
• Request priority boarding if needed
• Verify POC/device is functioning before boarding

Conclusion: Confident Travel on Cathay Pacific with Medical Devices

Flying with a portable oxygen concentrator, CPAP machine, power wheelchair, or other medical device on Cathay Pacific Airways is entirely manageable when you understand the airline's policies and prepare properly. As one of Asia's premier international carriers, Cathay Pacific handles thousands of passengers with medical devices annually through its Hong Kong hub.

The key to stress-free travel: advance notification, proper battery compliance, comprehensive medical documentation, and clear communication with airline staff. By following the guidelines in this article—battery watt-hour limits, advance notification timelines, documentation requirements, and Hong Kong airport procedures—you'll navigate Cathay Pacific's medical device policies confidently and enjoy your journey across Asia-Pacific.

Remember: Always verify current Cathay Pacific policies directly with the airline before travel, as regulations and procedures can change. Safe travels, and may your medical equipment journey be as smooth as your flight!

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Need More Help?

• Cathay Pacific Disability Assistance: +852 2747 5371 (24/7)
• Website: cathaypacific.com/special-assistance
• Hong Kong Airport: www.hongkongairport.com/accessibility

This guide is for informational purposes only and does not constitute medical or legal advice. Always consult your physician before air travel with medical conditions.